YOUR CHARTER OF RIGHTS:
We respect the right of each client to lead as independent and fulfilling a life as possible. We have set out a Client’s Charter of Rights which we believe should be the minimum entitlement for each client. Our Care Staff are sensitive to and will observe, the following standards which we have identified.
* It is the right of each client to make informed choices and to take risks; there is a certain amount of risk associated with each aspect of our lives.
* Each client is an individual with individual needs, wants and desires. This individuality will be recognised and respected to ensure promotion and maintenance of the client’s dignity and self-worth.
* Each client, as an individual, has the right to fulfil his/her potential for personal choice of lifestyle and opportunities.
* Each client has the right to a Care Service that does not discriminate on the basis of race or ethnic origin, creed, colour, religion, political affiliation, disability or impairments, marital status, parenthood, sexual gender or sexual orientation.
* Each client has the right to refuse anybody entry into their home.
* Each client has the right to access their personal Care records and to annotate them accordingly. He/she has the right to be consulted with respect to the Care Services provided and to be involved in on-going reviews of the same. Where, for reasons of mental frailty, the client is unable to make his/her wishes known directly, an appointed advocate may fulfil this purpose.
* Each client has the right to details of the Contract with respect to the Care Services offered, including the costs involved.
* Each client has the right to be assured that no personal or confidential information concerning their affairs will be disclosed to a third party without their express permission.
* Each client has the right to complain about any element of the Care Services and to do so without fear of any intimidation, recrimination or reprisals.
* Each client has the right to be informed in advance of any changes in hours of duty by the Care Worker. Reference clause above, the client retains the right not to accept substitute Care Workers into their home, though they will be informed of the implications of this with respect to the Organisation being unable to provide continuity of care.
HOW WE MAINTAIN OUR STANDARDS AND POLICIES:
Every aspect of running and managing our business is set out in a comprehensive set of Policy documents. These Policies ensure that we meet the statutory requirements for running a Home Care Service and cover all aspects of staffing, managing, caring for our clients and the preservation of Health and Safety standards where appropriate. All of our Policies are regularly reviewed to ensure that they are kept up-to-date. Our master Policy Manual is held at our offices but may be consulted at any time upon request.
OUR QUALITY MANAGEMENT SYSTEM:
We have embodied quality in our way of life and in everything we do. We
define 'quality' as delivering a service of care appropriate to each individual client’s needs. We regularly review our Policies to ensure they are up to date and meet Legislation.